Yatra Online / avoid yatra.com for hotel booking

Yatra Online / avoid yatra.com for hotel booking

Dear Yatra team,
I am not satisfied the services and the responses given by you.
Yes, I had cancelled my booking, but before cancellation i request Yatra team to cancel and refund my amount, just because of lack of basic amenities(Water problem) and security issues (Protest by local peoples).
How can a person visit to such place after knowing that you have to face water problem for your daily usages.. you can check and refer TV News / News Paper / Facebook for similiar issues. Hotelier can say that they have sufficient supply of water, just to save their bookings, but its not the actual case.
I came to known that people shorten their trip and come back to their home after 1-2 days however they booked for 3-5 days.
One more thing, I request for cancellation on 1st June, and as per policy it was 100 % refundable till 31st May. then in the difference of only 1 day, you can’t adjust my total booking amount.
Request you to consider this as a personal request, that instead of going hard coded policies, you have to consider the real scenarios and problems about the cause of cancellations and do the needful to refund my booking amount after deducting your booking charges.
Hope above justification is OK for you, if needed i can provide newspaper cuttings and the link references of online news.
Thanks & Regards,

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