I am here to complaint against MTNL Mumbai. I am a subscriber of the MTNL and using the internet and telephone services from past 10 years. Recently I used to get a decent speed for internet, but from past 3 years I am facing a huge problem the earlier plan I had was of 12 MBPS and I used get up to 8 MBPS speed and sometimes reached to 10 MBPS Post that drop it started getting worst I have changed my plan to 10 MBPS and used to get around 4 to 6 MBPS I complained to MTNL regarding this issue a several times, nothing happened. Finally I shifted to 6 MBPS plan and now I am getting speed of 1 MBPS or low with frequent disconnection of internet in every 5 to 10 mins. I am paying a lot for the internet which is OK, but the speed and connectivity promised is not given. Please help me to get refund of money for the services I paid but was not given or provided to me from MTNL.
PLEASE REVERT ME FAST SIR.